Grievance Redressal Policy  

At daydreamfab, we are dedicated to offering a trustworthy and seamless shopping experience. “We,” “us,” and “our” refer to Silexcia Technologies Private Limited, and “you,” “your,” and “user” refer to our valued customers. This Grievance Redressal Policy ensures your concerns are handled fairly, transparently, and in line with applicable laws.  

A grievance is any dissatisfaction related to a product or service—such as quality issues, delayed or incorrect deliveries, payment problems, returns or refunds, or policy-related concerns.  

To raise a grievance:  

Please visit the “Contact Us” section on our site, select the relevant topic, and provide your order ID, description, and any supporting documents or images.  

Our team will review and respond accordingly.  

If your issue remains unresolved, you can escalate it to our designated Grievance Officer, appointed under Indian law. The Grievance Officer ensures fairness and timely handling of unresolved cases and can be reached at silexciatechnologiespvtltd@gmail.com.  

Handling Process:   
 

• We will acknowledge your grievance within 48 hours.    
   
• A unique grievance ID will be assigned for your reference.   
   
• We aim to resolve issues within 7 working days, or as required by applicable law—typically within one month.    
   

Press Information Bureau  

You’ll receive updates on the progress via your registered communication method.   
 

A grievance is considered resolved when:   
 

• You receive a satisfactory response from our team or the Grievance Officer.   
   
• You do not reply within a reasonable time after a resolution is offered.   
   
• A final resolution is communicated in line with our policies and the law.  

For any concerns or to file a grievance, reach us at silexciatechnologiespvtltd@gmail.com. This policy may be updated from time to time; please refer to our Terms of Use and Privacy Policy for the latest version.